Installation for QIAGEN Instruments

For getting your instrument up and running with increased confidence with our Installation Service

Products

QIAcube Connect is designed to perform fully automated purification of nucleic acids and proteins in molecular biology applications. The system is intended for use by professional users trained in molecular biological techniques and the operation of QIAcube Connect.

QIAcuity One Installation & Training

Cat. No. / ID: 9245352

装置ハードウェアの設置とシステムソフトウェアのインストールを実施します。装置の操作の実践体験と研究室スタッフの資格認定に役立つアプリケーショントレーニングを兼ね備えています。人件費、交通費、設置キット（該当する場合）が含まれています。

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EZ1, Installation & Training

Cat. No. / ID: 9237713

This service combines Installation with Applications Training to help customers gain hands-on experience of hardware, software, applications using QIAGEN platforms and facilitates professional qualifications of laboratory staff.

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GR QIAcube, Installation

Cat. No. / ID: 9243840

This service combines Installation with Training to help customers gain hands-on experience of hardware, software, applications using QIAGEN platforms and facilitates professional qualifications of laboratory staff.

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Pyro Q48, Installation

Cat. No. / ID: 9244447

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QIAamplifier, Installation & Training

Cat. No. / ID: 9245372

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QIAcuity Four Installation & Training

Cat. No. / ID: 9245353

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QIAcuity Eight Installation & Training

Cat. No. / ID: 9245354

このサービスはインストールや設置、ならびにお客様がQIAGENプラットフォームを使用したハードウェア、ソフトウェア、アプリケーションの実践体験を得るお手伝いをし、研究室スタッフが専門的な資格認定を取得する際に役立つアプリケーショントレーニングを兼ね備えています。

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QIAgility, Installation & Training

Cat. No. / ID: 9241774

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QIAquant, Installation & Training

Cat. No. / ID: 9245377

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RGQ, Installation

Cat. No. / ID: 9241773

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QIAstat Dx, Installation & Training

Cat. No. / ID: 9245275

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QIAsymphony AS, Installation

Cat. No. / ID: 9242532

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QIAsymphony SP, Installation & Training

Cat. No. / ID: 9240372

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QIASymphony SP/AS, Installation

Cat. No. / ID: 9240374

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QIAxcel, Installation & Training

Cat. No. / ID: 9241220

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QIAcube HT, Installation & Training

Cat. No. / ID: 9241775

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QS RGQ, Installation

Cat. No. / ID: 9242676

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Features

Installation of the system hardware and software
Operation of system hardware and troubleshooting
Application training by highly-skilled QIAGEN certified service team
Service documentation
Labor, travel and installation kit (if applicable)

Product Details

Our QIAGEN Installation service facilitates the quick integration of QIAGEN automated systems and instruments into your lab workflow by minimizing the startup phase. The service combines installation and training to help you gain hands-on experience and have professionally trained and qualified laboratory staff.

Resources

Version 2.1.8

The QIAcuity Software Suite enables the user to set up plates, analyze results, and monitor the status of runs in real time. This software is also used for the configuration of the system and provides access to the QIAcuity user management. The QIAcuity Software Suite is designed to be installed on a Windows PC that is connected to one or more QIAcuity instruments. For this configuration, the QIAcuity instrument needs to be connected to a network through Ethernet. Alternatively, a direct cable connection between the QIAcuity and the notebook where the QIAcuity Software Suite is running needs to be established. When connected to a network, up to 10 users may access the QIAcuity Software Suite via a browser installed on the client PC (Windows or Mac).

The new version 2.1.8 of the QIAcuity software (QIAcuity Software Suite version 2.1.8 and QIAcuity CSW version 2.1.8.) offers bug fixes for repeated network connection issues and improved error handling. In addition, it fixes issues seen with latest versions of Microsoft Edge and Google Chrome browsers as well as issues seen with read-only plates after a software update.

Detailed information about the QIAcuity Software Suite version 2.1.8 is available in the Release Note, which can also be downloaded under section “Software Release Notes”.

Note: The latest Software Suite version 2.1.8 is only compatible with the latest Control Software (CSW) version 2.1.8. If only one software component is updated, no connection between the Software Suite and the CSW can be established.

Important: Please follow the instructions provided in the QIAcuity User Manual for software version 2.1 and in the Release Note. It is strongly recommended to update the QIAcuity Software Suite first before proceeding with the QIAcuity Control Software!

Note: Please ensure that updating to QIAcuity Software Suite version 2.1.8 is performed by the same Windows admin user using the same Windows login name that installed the previous QIAcuity Software Suite version. In case you cannot use the same Windows login name or the software update resulted in the browser error message “Can't reach this page" please contact our Technical Services for additional instructions.

Please contact QIAGEN Technical Services if you are unsure and require technical support.

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